Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information.

Last updated: January 2025

1. Introduction

This Privacy Policy describes how AstralAPI ("we," "our," or "us") collects, uses, and protects your information when you use our AI API platform services ("Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and email address
  • Company information
  • Billing and payment information
  • Account credentials and authentication data

2.2 Usage Information

We automatically collect information about how you use our Service:

  • API usage patterns and frequency
  • Request and response metadata
  • Performance and error logs
  • Device and browser information
  • IP addresses and location data

2.3 Content Data

We may temporarily process content you submit through our API for the purpose of providing the Service, including:

  • Text prompts and queries
  • Generated responses and outputs
  • Uploaded files and images

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining our Service
  • Processing your requests and transactions
  • Monitoring usage and improving performance
  • Detecting and preventing abuse or fraud
  • Communicating with you about your account and updates
  • Complying with legal obligations
  • Research and development to improve our services

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party providers who assist us in operating our Service, including:

  • AI model providers (OpenAI, Anthropic, etc.)
  • Cloud infrastructure providers
  • Payment processors
  • Analytics and monitoring services

4.2 Legal Requirements

We may disclose your information if required by law or in good faith belief that such action is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent wrongdoing or protect safety
  • Protect against legal liability

Important: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security and Retention

5.1 Security Measures

We implement industry-standard security measures to protect your information:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security audits and monitoring
  • Employee training on data protection

5.2 Data Retention

We retain your information for the following periods:

  • Account information: Until account deletion or as required by law
  • Usage logs: Up to 12 months for operational purposes
  • Content data: Processed temporarily and not permanently stored unless required
  • Billing records: As required by tax and accounting regulations

6. Your Rights and Choices

Depending on your location, you may have the following rights:

Access & Portability

Request a copy of your personal information and data portability.

Correction

Update or correct inaccurate personal information.

Deletion

Request deletion of your personal information (right to be forgotten).

Restriction

Limit how we process your personal information.

To exercise these rights, please contact us at privacy@astralapi.ai.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and collect usage information. Types of cookies we use:

  • Essential cookies: Required for the Service to function properly
  • Analytics cookies: Help us understand how you use our Service
  • Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect Service functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Standard contractual clauses
  • Adequacy decisions by relevant authorities
  • Certification schemes and codes of conduct

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Providing notice through our Service

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Privacy Officer

Email: privacy@astralapi.ai

Response time: Within 30 days

General Contact

Email: support@astralapi.ai

Address: [Company Address]